Terms & Conditions of Use

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Terms & Conditions Of Use

Quantum Quay (“Quantum Quay”, “We” or “Us”) Internet Website Terms of Use:

These terms and conditions govern your use of this site on the world wide web.  These terms are between You and Quantum Quay and govern your access to, and use of the Quantum Quay website located at www.quantumquay.com (the “site”), services, products and events. If you do not agree to any of these terms or conditions, do not access or otherwise use this site or any other information or services contained on this site.  You agree to accept these terms and conditions by remaining on the website. You may also accept the terms and conditions by clicking to accept or agree to the terms where this option is made available to you by Quantum Quay on the user interface. Quantum Quay may make changes to the content, events and services offered on this site at any time. Quantum Quay can change these terms at any time by posting updated terms of use on this site. If any modification is unacceptable to you, you must cease using the site. If you do not cease using the site, you will be conclusively deemed to have accepted the changes.

These Terms also form the agreement under which we will supply products, services and event tickets to you. Please read these Terms and conditions carefully and contact us if you have any questions, before you purchase our products,  services or event tickets.

Privacy Policy 

Your use of this site is governed by the Quantum Quay Privacy Policy, available at Quantum Quay Privacy Policy. By accepting the terms you are also agreeing to the Quantum Quay Privacy Policy.

Links to Third Party Sites

As partial consideration for using the site, you understand that Quantum Quay may display advertisements and provide links to third party content and websites over which Quantum Quay has no control. Quantum Quay has no responsibility for any content, advertising or products from any third party service providers, including, without limitation, any content considered harmful, objectionable, inappropriate or offensive, and does not endorse or guarantee the availability of any third party services. You agree that Quantum Quay shall not be liable for damage of any sort incurred as the result of your dealings with advertisers or your use of any third party goods or services.

Purchase of Goods and Services


You may order or schedule a booking with us as set out on the website. We may at our discretion accept or reject an order or booking depending on factors including availability of service and our ability to validate payment for the product. It is your responsibility to check the order details, including product and pricing, before you complete your order. For all products and services you are required to pay the fee as set out on the website in full to secure your order or booking. If we do not receive payment in full your booking will not be scheduled and confirmed.

Pricing and Payment 

Our pricing structure or payment methods may be amended from time to time at our soul discretion. You must pay for the product using the payment methods available on the website. Payments may be processed via a merchant gateway. You must not pay, or attempt to pay, for any order or service through any fraudulent or unlawful means. If your payment is not successfully processed, then your order may be cancelled. By purchasing any of our products, services or tickets you agree to be bound by these terms and conditions and any terms disclosed as part of the product, service or event information.

In -Person Services 

You agree to attend your in-person service, including events, at the time and location provided at time of booking confirmation. Appointments or events missed will be treated as per our Cancellation and Refund policy set forth below.

Video or Phone Services 

You agree to be contacted via the specific platform at the date and time of your confirmed appointment. We will attempt to contact you via the agreed platform and if we are unable to reach you after 3 attempts within the first 10 minutes of your scheduled time, it will be treated as a missed appointment as per our Cancellation and Refund policy set forth below. For attendance to events via video or phone it is your responsibility to attend on the scheduled date and time, following the links or guidelines for access given at time of confirmation. If you have not joined the video event within 10 minutes of the scheduled time you may be denied access and it will be treated as a missed event as per our Cancellation and Refund policy set forth below.

Cancellation & Refund Policy

Quantum Quay will only offer a refund or exchange of ticket if an event or service is cancelled or rescheduled by Quantum Quay and you cannot or do not wish to attend the rescheduled event or service. Quantum Quay does not offer refunds or exchanges based on your personal circumstances. You must apply for a refund within a reasonable time. If an event is cancelled or rescheduled, all liability is limited to the amount for which the ticket was purchased, unless required by law. Quantum Quay will not be liable for any losses incurred by you as a result of the cancellation or rescheduling including any travel and accomodation expenses.

Filming, Recording & Photography 

In participating with any service or event you acknowledge and agree that all services provided are subject to your own personal interpretation and free will; you will not record, film, or otherwise capture the service or event without permission from Quantum Quay; and agree that if your Service is reordered it is strictly for personal use and must not be republished or redistributed by you in any manner.

Your Conduct and Behaviour 

In attendance with any services and events you agree to not present intoxicated, under the influence of illicit substance, sedated or significantly effected by prescription or non-prescription drugs, be aggressive, intimidating, sexually or otherwise offensive,  or deemed to be in an unfit or unsafe state for Quantum Quay to carry out a service. You also acknowledge and agree that at any time Quantum Quay can refuse entry to premises and access to service, in accordance with your conduct and behaviour and subsequently forfeit any payment made by you. You also agree to comply with all requirements of any applicable law, rule or regulation. You acknowledge and agree to indemnify Quantum Quay, all Quantum Quay officers, employees, owners and representatives against any claims, actions, losses, demands, damages as a result of your failure to comply with any applicable law, rule or regulation.

Intellectual Property

Intellectual Property includes but is not limited to: all present and future rights to intellectual property including inventions and improvements, trade marks (whether registered or common law trade marks), patents, designs, copyright, any corresponding property rights under the laws of any jurisdiction; all rights in respect of an invention, discovery, trade secret, secret process, know-how, concept, idea, information, process, data, formula or work product; and all work product developed in whole or in part by Quantum Quay.

Confidential information

Confidential Information includes and is not limited to confidential information about the business, structure, programs, processes, methods, operating procedures, activities, products, services, trade secrets, customer and supplier lists, ideas, concepts, intellectual property, and the information whether or not such information is reduced to a tangible form or marked as confidential. You agree not to disclose our confidential information to any third party, and to use any confidential information for the purpose for which it was disclosed or provided by us to you, and not for any other purpose.